How can we help?
Everything you need is linked below. If you'd rather just ask a person, email hello@vivaharbor.com — we answer every message.
Quick answers
- Delivery time: orders are fulfilled within 2 working days, then delivery takes about 5–10 days. Tracking is emailed to you.
- Setup: no tools needed. The base slides under your mattress and takes about two minutes.
- Fit: works with most standard and adjustable beds.
- Returns: covered by our 30-day money-back guarantee.
Policies
- Shipping policy — where we ship and how long it takes
- Refund policy — returns, refunds and the 30-day guarantee
- Terms of service
- Privacy policy
- Contact information
- Legal notice
Contact us
Email: hello@vivaharbor.com
Hours: Monday to Friday
Reply time: within 24 hours on working days
Please include your order number if you have one — it helps us answer faster.
Not sure which product you need?
Tell us the situation — the bed height, whether it's for getting up at night, after surgery, or day-to-day steadiness — and we'll tell you honestly what will help. If nothing we sell fits, we'll say so.
